Businesses who participate in the Dolphin Dollars program benefit through preferred access to student buying power and increased student exposure to your business! Prepaid funds can only be spent at approved locations on and off campus. As one of these locations, your business will be promoted through inclusion in Dolphin Dollars marketing materials, website and cardholder emails – at no additional cost to you! You can also run promotions and specials to increased exposure and sales to this key market segment.
Students and parents make deposits into Dolphin Dollars and use the account to make purchases without using cash; just like you would use a debit card. You swipe the Dolphin 1Card in the provided VeriFone terminal and we process the payment.
There is a separate VeriFone VX520 terminal used to process Dolphin Dollars transactions at your location. The VeriFone VX520 is capable of connection through dial-up or through IP.
No, the terminal can share the phone line with another piece of equipment (i.e. fax machine) by using a splitter. If requested, a splitter can be provided. Please be advised that you cannot use multiple dial up devices at the same time while sharing a phone line.
We recommend inquiring with your IT department if new devices connecting to the network can operate over DHCP or if they require a static IP address/reservation. Additionally, we can provide the IP addresses and ports that would need to be open on the firewall. Please call Merchant Care at 1-877-711-9089 if Ports and IP address are needed.
The terminal is set to automatically batch out at the time selected on your Merchant Application (either 3 a.m. or 4 a.m.). If you prefer, you may manually batch out the terminal at any time. After batching, the terminal prints out a receipt which will report your sales, refunds, and net sales. You must batch your terminal at least once per day if you have transactions.
In order to be paid, your terminal must be batched – either automatically in the middle of the night or manually by you or your staff. Once the terminal is batched, it triggers the ACH process of payment from Jacksonville University to your checking account.
Sales are paid in gross, and monthly fees will be debited from your bank account between the 8th and 12th business day of the following month. Please ensure there are enough funds in your account prior to this time to avoid NSF fees.
Monthly statements are typically emailed out on the 5th business day of the month. You must provide Merchant Care a valid email address and name for each recipient of your statement. If you prefer to receive monthly statements via postal mail, please call Merchant Care at 1-877-711-9089.
The Verifone Vx520 uses standard thermal receipt paper, commonly available at wholesale warehouses and most office supply retailers. Roll paper should be 2 ¼” wide and can be up to 80′ in length, but shorter rolls will work. Your first roll is complimentary so after that, you will need to supply any additional rolls you may need.
Please call 1-888-381-8054, option 4, if you require assistance with your terminal or program information. Representatives are available Mon. – Fri. 8 a.m. – 6 p.m. EST. If technical assistance is needed outside those hours, you may follow the after-hours support prompts to leave a message and receive a call-back from after-hours support, usually within 1 hour or less.

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